Privacy Policy

This Privacy Policy explains how Cacoullis Opticians (“we”, “our”, “us”) collects, uses, and protects the personal information you provide when you use our website or our services. We are committed to safeguarding your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following types of information:

Personal details such as your name, date of birth, address, telephone number, and email address.
Health-related information relevant to your eye care and prescription needs.
Appointment details and medical history relevant to your treatment.
Payment information for the processing of goods and services.
Technical information when you use our website, including your IP address, browser type, and browsing behaviour (via cookies or analytics tools).

How We Use Your Information

We process your personal data for the following purposes:

To provide optician services, including eye examinations and the supply of glasses or contact lenses.
To maintain accurate medical records in accordance with our professional obligations.
To process payments and manage invoices.
To send appointment reminders, important updates, or information about our services.
To improve our website and services.
To comply with legal, regulatory, and professional requirements.

Legal Basis for Processing

We process your personal data on the following bases:

Consent (for marketing communications and reminders, where applicable).
Contract (to provide you with goods and services you have requested).
Legal obligation (to maintain medical records and comply with regulatory requirements).
Legitimate interests (to improve services and manage our business operations).

Sharing Your Information

We will never sell your personal data. We may share your information with trusted third parties where necessary, including:

Laboratories and suppliers involved in providing your eyewear or contact lenses.
IT service providers and practice management systems that securely store your data.
Regulators or professional bodies when required by law.
Payment processors for secure transactions.

How We Protect Your Data

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. Personal data is stored securely and retained only for as long as necessary in line with professional and legal requirements.

Your Rights

You have the following rights under data protection law:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your data where there is no legal reason to keep it.
The right to restrict or object to the processing of your data.
The right to data portability (in certain circumstances).
The right to withdraw consent at any time (for marketing communications).

To exercise these rights, please contact us using the details below.

Cookies Policy

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can adjust your browser settings to refuse cookies if you prefer. For more information, please see our Cookie Policy.

Retention of Data

We will retain your personal data for as long as is necessary to fulfil the purposes outlined above and to comply with legal, professional, and regulatory obligations.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Cacoullis Opticians, 68 Halesowen Road, Halesowen, B62 9BB
0121 422 3356

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

DON'T JUST TAKE OUR WORD FOR IT, CHECK OUT OUR GOOGLE REVIEWS!

Cacoullis Opticians

5.0

Based on 370 reviews

review us on

Farooq Ilyas

10:48 30 Jul 25

Every so often I experience a bout of Uveitis which then means hours waiting at the eye hospital for a check and treatment.

I was recently introduced to Cacoullis Opticians which is a much better use of my time! From the moment I walked in to the check up by the IP Optom, I felt valued and reassured rather than just a statistic.

I am so glad I now have an alternative to the eye hospital for checks and medication if required. Anyone else who is familiar with having to wait at A&E, I have no hesitation in recommending Cacoullis.

Dan Swift

18:05 29 Jul 25

Got metal in my eye at work. Russells hall a&e told me 9 hour wait. Went home phoned cacoulis they got me straight in unbelievable quick and easy painless removal ⭐️⭐️⭐️⭐️⭐️

Ashley Mittoo

07:20 26 Jul 25

Booked an appointment for my daughter online.
Was called to cancel as optician in a meeting on a Saturday afternoon.
Not left a good impression and was our first visit here.
Was offered 10am on the Saturday morning but this time was not convenient.

Response from the owner 23:51 26 Jul 25

Thank you for taking the time to leave a review. We’re sorry to hear that your first impression wasn’t as positive as we hoped.In this case, we contacted you a few days in advance to let you know about the unavoidable change to the optician’s personal circumstances and offered several alternative appointments, including options on the same day, to minimise any inconvenience. We regret that none of these times were suitable for you.Our team always strives to be as accommodating as possible, and we’d still love the opportunity to welcome you and your daughter so we can demonstrate the high level of care and service we’re known for. Please feel free to reach out so we can arrange a time that works best for you.Kind regards,The Cacoullis Opticians Team

Sharon McGuire

08:03 25 Jul 25

Great service - thorough and very friendly.

Todd Bennett

13:03 24 Jul 25

Sadia Jahan

13:16 23 Jul 25

Very good customer service. Quick. No waiting around. Faisal gave good advise and was very attentative for my check up. Would highly recommend

David Stevenson

11:12 17 Jul 25

Excellent professional service provided.
I was seen straight away, my eye problem was diagnosed and treated immediately,
Reception staff were friendly and helpful,
Thank you

Toni Woodward

16:59 16 Jul 25

Staff were friendly, very informative, attentive to my problem having being referred by my GP and resolved within minutes, I'd recommend them, I'd definitely go back

Jody Jo

13:08 15 Jul 25

I always recommend this optician to anyone I can. So friendly, knowledgeable and professional. He dealt with my 13 year old with nystagmus wonderfully, did not talk about the condition infront of my son, as I had asked and approached the subject to me with care. He then dealt with my almost 3 year old so delicately after she had a minor graze to her eye and she was so comfortable with the optician that she managed to complete all necessary checks without a single complaint..thank you

Joe Darwish

11:08 09 Jul 25

Excellent service and very professional

chris drew

17:19 29 Nov 24

A great experience. Very knowledgeable team. Always happy to hel

Clare Lakin

11:42 29 Nov 24

Great service.
Called as was concerned about vision.
Was seen the same day.
Always happy to help.

Clare Rowley

16:35 27 Nov 24

Definitely will be returning lovely staff and a relaxed atmosphere

Gemma Cross

11:52 23 Nov 24

Brilliant service. Called this morning for my daughter and they saw her straight away. Optician was very kind and knowledgeable and the young lady at the desk was very helpful. Highly recommend.

Sophy Smith

19:51 20 Nov 24

Excellent service I have been coming here for years and now I bring my children, always a positive experience and all staff take there time with you and are super friendly.

Karen Rostill

12:55 03 Nov 24

Excellent service at Cacoullis in Halesowen . Went to book an appointment at the eye treatment clinic on a Saturday expecting to have the appointment for the following week but to my pleasure the gentleman said he could see me straight away, he did a very thorough examination of my eyes and prescribed me the medication I needed 😊 Would definitely recommend them, all staff very helpful and professional.

Amy Lockhart

17:34 15 Oct 24

First time visiting. I got recommended from my doctor to assess a minor eye issue. The service was fantastic and I'm so glad I went as they picked up on an issue that is quite significant and needs a referral. This wasn't picked up on my last eye test 12 months ago with specsavers . So they really know what there looking for and taking about defiantly will be going back for any further eye checks.

Julius Adams

10:35 21 Aug 24

Very friendly and personable service. I needed an appointment at short notice and they accommodated me.
A pleasent and relaxed atmosphere and conveniently located. Would wholly recommend.

Hannah Rose

15:49 20 Aug 24

Great personal service for my daughters. Thank you

Emma Haddon

15:27 20 Aug 24

Needed an emergency appointment for my daughter. They squeezed us in on the same day and no waiting around. Excellent service

emma dunne

16:15 09 Aug 24

Picked up my new glasses. Staff were friendly and informative. Made fitting adjustments quickly. Very happy with the service at this place. 10 out of 10

Stacey Baker

13:59 07 Aug 24

Great and efficient service provided by all , highly recommend this options

Jo Lloyd

09:30 07 Aug 24

Got an appointment very quickly to be seen by the Optometrist for a condition I have been struggling with for months. I was nervous before the appointment but was put at ease as soon as I arrived. The eye examination itself was well explained and carried out. The condition was explained very clearly and what treatment would be required. Follow up appointment made. Convenient location with parking, seen very quickly and I would highly recommend

Sophie Sayce

05:40 12 Jul 24

Very pleased with the service I received. All staff are very friendly and polite. Helped me out a lot when purchasing my glasses. Explained everything well. Highly recommend.

Simon Wardle

10:53 04 Jul 24

Friendly family business, put at ease, explaining each part / results of the eye exam. Checked current prescription against requirements after examination.
Will be booking again when the time comes, we'll recommended 👌

James Dunn

13:05 03 Jul 24

Excellent... my daughter had bacterial conjunctivitis, called them at 10.30am went through some straight forward questions and told us to come up straight away went straight up and was seen straight away got her prescription sorted.
The lady i spoke to on the phone was also excellent very understanding very easy to understand excellent customer service... 👍 And it a free nhs service

Leah C

15:02 29 May 24

We came in for an emergency appointment for our baby as apparently the GP won’t see eye problems anymore. The team at Cacoullis were fantastic, they saw us straight away with no appointment, was thorough, gave us the necessary medication, informed us if we had any concerns we could contact him directly to ask advice, just absolutely wonderful. 10/10 would definitely go there again for emergency appointments as well as regular check ups.

Steph

09:03 27 Apr 24

Danyal Ismet

16:08 26 Apr 24

I recently visited the doctors for an eye issue that was not resolved timely. The optician was amazingly helpful, and by far the most useful resource I had throughout my issue. They had a wealth of knowledge and within a few days my problem has began to reduce and I was invited for follow ups to ensure my eyes were healthy. I would definitely recommend to anyone needing support for urgent eye issues

Aishah Khan

18:56 25 Apr 24

Professional staff with good customer care. Done a great job performing an eye examination on my son who felt a little nervous attending the opticians for the first time.

iamRobertMcintosh

14:31 19 Apr 24

5 Star service,

I had an issue with my eye and was to be seen within 30 mins, I was met by a lovey receptionist and was seen by the doctor shortly afterwards,

I was given a perception and advice,

Will definitely be visiting in the future for an eye test or and glasses.

Francesca Oldnall

16:08 09 Apr 24

Very pleased with service, I took both of my children for their eye tests and staff were friendly and accommodating, thoroughly recommend

Ian Close

09:54 12 Mar 24

Having never needed to visit an opticians before I didn't know what to expect but the team at Calcoullis couldn't have impressed me more than they did. Extremely friendly, thorough and clear with their explanation of my situation. My appointment was on time and I left with everything I needed. I doubt I'll ever consider going to a different optician after the experience I had today.

Tom Morgan

09:39 27 Feb 24

Needed a cues appointment and was recommended here. Got an appointment the next day and was prescribed eye gel that cleared my problem in a couple of days. Great service and really nice staff. I would definitely recommend. Thanks

Joanne

18:30 14 Dec 23

Absolutely outstanding service. This is not my usual opticians, however I have had to visit twice in the last two months for urgent eye examinations and treatment. Cannot praise the optician enough. Fitted me in for a same day appointment, even on a Saturday! Saw me promptly and was very thorough in his examination of my eyes, offering reassurance throughout. On both occasions the problems were sorted and I was back to normal in a couple of days. Follow up appointments were the same. Professional and courteous each time. Highly recommend this excellent local and independent optician.

Ellie S

11:07 27 Jul 23

Great service, friendly staff 👍🏼

Archiie Xxx

17:08 21 Jul 23

Went in today for my yearly cheak go seen straight away which was handy because was a few mins early great service and advice given about me getting dry eye

Daniel Trentham

14:31 17 Jul 23

Very friendly and helpful opticians. Went into great length discussing my eye test results and appropriate eye health care. Would highly recommend!

jordan james

20:11 07 Jul 23

Book a last minute appointment with a scratched eye was giving really good advice and was really helpful would definitely recommend thanks for the help

Ben Langford

10:28 05 Jul 23

Quick and professional service, definitely worth a visit for any urgent eye issues prior to visiting hospital and waiting for hours to be seen.

Janine Aquino

16:40 28 Jun 23

Cacoullis were very accommodating and managed to fit me in for an urgent appointment first thing in the morning the next day to check my eyes after I’d been accidentally exposed to chemicals. Nasir was very reassuring, listening to my concerns and checking everything I asked. Nothing was too much and he really helped reassure me that everything was fine.
I’d definitely use them again!

Beth Field

15:08 30 May 23

I was referred here by my Drs for my sons swollen eye. Had two appointments, the second one being a review two days after the first. Both times we were presented with excellent service and care. The optician was brilliant with my son and explained everything to him. Lovely clean and tidy place too. Definitely recommend to both adults and children.

Andrew Morris

13:36 12 May 23

I recently visited Cacoullis, a local independent opticians, and had a great experience. The staff were friendly, approachable, and very knowledgeable. During my eye exam, the optometrist, Nasir, was thorough and professional, taking the time to explain each step and answer all of my questions. When it came to selecting frames, they were patient and provided excellent personalized attention. They helped me choose a pair that I love and that fit my needs perfectly. Overall, I highly recommend Cacoullis for anyone in need of exceptional eye care and personalized service.

Mrs Stewart

15:38 18 Mar 23

Great opticians and I would thoroughly recommend. Very efficient and professional service. Nasir is friendly, explained everything patiently and he inspires confidence in the testing process. Julie was also excellent and patient in fitting my new glasses. Overall, you feel like you are in very safe hands and you can have total confidence in this excellent optician's practice.