Terms and Conditions - Cacoullis Opticians

Terms & Conditions

These Terms of Service govern your use of this website and any services provided through it. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use the site.

1. About us

This website is operated by Cacoullis Opticians.

Website: https://cacoullisopticians.co.uk

Contact address: 68 Halesowen Road, Halesowen B62 9BB

Contact phone: 0121 422 3356

2. Use of this website

This website is provided for general information about our practice, services, products, and eye care.

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others, restrict or inhibit anyone else’s use of the site, or damage the website.

We may update, change, suspend, or withdraw any part of the website at any time without notice.

3. Medical and optical information disclaimer

Any information on this website is for general guidance only and is not a substitute for a professional eye examination, diagnosis, or treatment.

You should always seek advice from a qualified optometrist, optician, or healthcare professional regarding any concerns about your eyesight or eye health. Do not ignore or delay seeking professional advice because of something you have read on this website.

4. Appointments and services

If you request an appointment or contact us through this website, this does not guarantee availability. All appointments are subject to confirmation by us.

We reserve the right to refuse or cancel appointments at our discretion, including where information provided is incomplete or inaccurate.

Details of services, pricing, and availability may change at any time. Please contact us directly for the most up-to-date information.

5. Intellectual property

All content on this website, including text, images, logos, branding, and design, is owned by or licensed to Cacoullis Opticians unless stated otherwise.

You may view, download, and print pages for your own personal use, but you must not copy, reproduce, modify, distribute, or use any content for commercial purposes without our written permission.

6. Links to other websites

This website may contain links to third-party websites. These links are provided for convenience only.

We do not control or endorse those websites and are not responsible for their content, availability, or privacy practices. Accessing third-party websites is at your own risk.

7. Limitation of Liability

We make reasonable efforts to ensure the information on this website is accurate and up to date. However, we make no guarantees that the website will always be available, error-free, or free from viruses.

To the maximum extent permitted by law, we are not liable for any loss or damage arising from your use of, or inability to use, this website, including indirect or consequential loss.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

8. Privacy and data protection

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data.

9. Changes to these Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page and will apply from the date of publication.

We recommend checking this page occasionally to stay informed.

10. Governing law

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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Cacoullis Opticians

5.0

Based on 500 reviews

review us on

Met Riaz

6 months ago

From the UAE to Halesowen!! I had an excellent experience at Cacoullis Opticians. I was visiting from the UAE on holiday and decided to have my eye test done here, and I’m so glad I did. From the moment I walked in, the team were incredibly welcoming, professional, and attentive. The eye examination was thorough and clearly explained, which gave me real confidence in their expertise. They took the time to answer all my questions and made sure I was comfortable throughout the entire process. The level of care and attention to detail truly stood out. It’s not always easy finding a place you trust, especially when you’re away from home, but they exceeded my expectations in every way. I would highly recommend Cacoullis Opticians to anyone looking for top-quality eye care and outstanding customer service. If I’m ever back in the UK, I wouldn’t hesitate to return!

S J

7 months ago

After having an awful childhood phobia of the opticians stemming from school, l plucked up the courage to visit Calcoullis opticians in Halesowen. From the moment l walked into the practice, I was greeted with a friendly face and a warm smile, which instantly put me at ease. Nasir the ophthalmologist was absolutely wonderful, explaining everything to me. He was so kind and gentle throughout my consultation, and thanks to his wonderful qualities, I’ll never be anxious again to visit him. Thankyou Nasir and the wonderful staff at Calcoullis for your empathy and support. Highly recommended 5* review

ami potter

8 months ago

Visited for an eye test and it was my first time here. I was genuinely blown away by the personal service I received , i don’t think I’ve experienced care like that in a long time. It’s a family practice, and you can really tell they put their heart and soul into what they do. They made me feel so welcome from the moment I walked in. Thank you

Fairy Foot

Wow what a fantastic service provided by this opticians! I had a problem with my eye, completed the referral form online, had a call back the following morning and an appointment booked for next day. Less than 48 hours for assessment, diagnosis and treatment prescribed. Nasir was very professional, he put me at ease straightaway. Given a prescription and told which pharmacy to go to and a follow up appointment booked for the week after. Cannot recommend enough, far better alternative than trying to get a GP appointment or sitting down Dudley Road all day!

A Y

We had such a great experience at this opticians with my 3-year-old daughter. Nasir was absolutely amazing with her, so patient, calm and gentle. He made her feel comfortable straight away, which isn’t easy with a toddler! The medication he prescribed worked perfectly and we saw improvement very quickly. I’m so grateful for the care and professionalism he showed. Thank you again, Nasir we really appreciate it! Highly recommend.

Joe Fern

9 months ago

After not being seen at A&E for an eye injury, I attended Cacoullis. They were swift, professional, and extremely helpful. The assessment was thorough, everything was clearly explained, and treatment was started immediately. An excellent service — highly recommended. Cacoullis are a real credit to the ophthalmology sector of health care, and I couldn't recommend them enough. Nasir you were great. Thank you so much again. Joe

Farooq Ilyas

1 year ago

Every so often I experience a bout of Uveitis which then means hours waiting at the eye hospital for a check and treatment. I was recently introduced to Cacoullis Opticians which is a much better use of my time! From the moment I walked in to the check up by the IP Optom, I felt valued and reassured rather than just a statistic. I am so glad I now have an alternative to the eye hospital for checks and medication if required. Anyone else who is familiar with having to wait at A&E, I have no hesitation in recommending Cacoullis.

Dan Swift

Got metal in my eye at work. Russells hall a&e told me 9 hour wait. Went home phoned cacoulis they got me straight in unbelievable quick and easy painless removal ⭐️⭐️⭐️⭐️⭐️

Ashley Mittoo

Booked an appointment for my daughter online. Was called to cancel as optician in a meeting on a Saturday afternoon. Not left a good impression and was our first visit here. Was offered 10am on the Saturday morning but this time was not convenient.

Response from the owner

Thank you for taking the time to leave a review. We’re sorry to hear that your first impression wasn’t as positive as we hoped. In this case, we contacted you a few days in advance to let you know about the unavoidable change to the optician’s personal circumstances and offered several alternative appointments, including options on the same day, to minimise any inconvenience. We regret that none of these times were suitable for you. Our team always strives to be as accommodating as possible, and we’d still love the opportunity to welcome you and your daughter so we can demonstrate the high level of care and service we’re known for. Please feel free to reach out so we can arrange a time that works best for you. Kind regards, The Cacoullis Opticians Team

Sharon McGuire

Great service - thorough and very friendly.

Todd Bennett

Sadia Jahan

Very good customer service. Quick. No waiting around. Faisal gave good advise and was very attentative for my check up. Would highly recommend

David Stevenson

Excellent professional service provided. I was seen straight away, my eye problem was diagnosed and treated immediately, Reception staff were friendly and helpful, Thank you

Toni Woodward

Staff were friendly, very informative, attentive to my problem having being referred by my GP and resolved within minutes, I'd recommend them, I'd definitely go back

Jody Jo

I always recommend this optician to anyone I can. So friendly, knowledgeable and professional. He dealt with my 13 year old with nystagmus wonderfully, did not talk about the condition infront of my son, as I had asked and approached the subject to me with care. He then dealt with my almost 3 year old so delicately after she had a minor graze to her eye and she was so comfortable with the optician that she managed to complete all necessary checks without a single complaint..thank you

Joe Darwish

Excellent service and very professional

chris drew

2 years ago

A great experience. Very knowledgeable team. Always happy to hel

Clare Lakin

Great service. Called as was concerned about vision. Was seen the same day. Always happy to help.

Clare Rowley

Definitely will be returning lovely staff and a relaxed atmosphere

Gemma Cross

Brilliant service. Called this morning for my daughter and they saw her straight away. Optician was very kind and knowledgeable and the young lady at the desk was very helpful. Highly recommend.

Sophy Smith

Excellent service I have been coming here for years and now I bring my children, always a positive experience and all staff take there time with you and are super friendly.

Karen Rostill

Excellent service at Cacoullis in Halesowen . Went to book an appointment at the eye treatment clinic on a Saturday expecting to have the appointment for the following week but to my pleasure the gentleman said he could see me straight away, he did a very thorough examination of my eyes and prescribed me the medication I needed 😊 Would definitely recommend them, all staff very helpful and professional.

Amy Lockhart

First time visiting. I got recommended from my doctor to assess a minor eye issue. The service was fantastic and I'm so glad I went as they picked up on an issue that is quite significant and needs a referral. This wasn't picked up on my last eye test 12 months ago with specsavers . So they really know what there looking for and taking about defiantly will be going back for any further eye checks.

Julius Adams

Very friendly and personable service. I needed an appointment at short notice and they accommodated me. A pleasent and relaxed atmosphere and conveniently located. Would wholly recommend.

Hannah Rose

Great personal service for my daughters. Thank you

Emma Haddon

Needed an emergency appointment for my daughter. They squeezed us in on the same day and no waiting around. Excellent service

emma dunne

Picked up my new glasses. Staff were friendly and informative. Made fitting adjustments quickly. Very happy with the service at this place. 10 out of 10

Stacey Baker

Great and efficient service provided by all , highly recommend this options

Jo Lloyd

Got an appointment very quickly to be seen by the Optometrist for a condition I have been struggling with for months. I was nervous before the appointment but was put at ease as soon as I arrived. The eye examination itself was well explained and carried out. The condition was explained very clearly and what treatment would be required. Follow up appointment made. Convenient location with parking, seen very quickly and I would highly recommend

Sophie Sayce

Very pleased with the service I received. All staff are very friendly and polite. Helped me out a lot when purchasing my glasses. Explained everything well. Highly recommend.

Simon Wardle

Friendly family business, put at ease, explaining each part / results of the eye exam. Checked current prescription against requirements after examination. Will be booking again when the time comes, we'll recommended 👌

James Dunn

Excellent... my daughter had bacterial conjunctivitis, called them at 10.30am went through some straight forward questions and told us to come up straight away went straight up and was seen straight away got her prescription sorted. The lady i spoke to on the phone was also excellent very understanding very easy to understand excellent customer service... 👍 And it a free nhs service

Leah C

We came in for an emergency appointment for our baby as apparently the GP won’t see eye problems anymore. The team at Cacoullis were fantastic, they saw us straight away with no appointment, was thorough, gave us the necessary medication, informed us if we had any concerns we could contact him directly to ask advice, just absolutely wonderful. 10/10 would definitely go there again for emergency appointments as well as regular check ups.

Steph

Danyal Ismet

I recently visited the doctors for an eye issue that was not resolved timely. The optician was amazingly helpful, and by far the most useful resource I had throughout my issue. They had a wealth of knowledge and within a few days my problem has began to reduce and I was invited for follow ups to ensure my eyes were healthy. I would definitely recommend to anyone needing support for urgent eye issues

Aishah Khan

Professional staff with good customer care. Done a great job performing an eye examination on my son who felt a little nervous attending the opticians for the first time.

iamRobertMcintosh

5 Star service, I had an issue with my eye and was to be seen within 30 mins, I was met by a lovey receptionist and was seen by the doctor shortly afterwards, I was given a perception and advice, Will definitely be visiting in the future for an eye test or and glasses.

Francesca Oldnall

Very pleased with service, I took both of my children for their eye tests and staff were friendly and accommodating, thoroughly recommend

Ian Close

3 years ago

Having never needed to visit an opticians before I didn't know what to expect but the team at Calcoullis couldn't have impressed me more than they did. Extremely friendly, thorough and clear with their explanation of my situation. My appointment was on time and I left with everything I needed. I doubt I'll ever consider going to a different optician after the experience I had today.

Tom Morgan

Needed a cues appointment and was recommended here. Got an appointment the next day and was prescribed eye gel that cleared my problem in a couple of days. Great service and really nice staff. I would definitely recommend. Thanks

Joanne

Absolutely outstanding service. This is not my usual opticians, however I have had to visit twice in the last two months for urgent eye examinations and treatment. Cannot praise the optician enough. Fitted me in for a same day appointment, even on a Saturday! Saw me promptly and was very thorough in his examination of my eyes, offering reassurance throughout. On both occasions the problems were sorted and I was back to normal in a couple of days. Follow up appointments were the same. Professional and courteous each time. Highly recommend this excellent local and independent optician.

Ellie S

Great service, friendly staff 👍🏼

Archiie Xxx

Went in today for my yearly cheak go seen straight away which was handy because was a few mins early great service and advice given about me getting dry eye

Daniel Trentham

Very friendly and helpful opticians. Went into great length discussing my eye test results and appropriate eye health care. Would highly recommend!

jordan james

Book a last minute appointment with a scratched eye was giving really good advice and was really helpful would definitely recommend thanks for the help

Ben Langford

Quick and professional service, definitely worth a visit for any urgent eye issues prior to visiting hospital and waiting for hours to be seen.

Janine Aquino

Cacoullis were very accommodating and managed to fit me in for an urgent appointment first thing in the morning the next day to check my eyes after I’d been accidentally exposed to chemicals. Nasir was very reassuring, listening to my concerns and checking everything I asked. Nothing was too much and he really helped reassure me that everything was fine. I’d definitely use them again!

Beth Field

I was referred here by my Drs for my sons swollen eye. Had two appointments, the second one being a review two days after the first. Both times we were presented with excellent service and care. The optician was brilliant with my son and explained everything to him. Lovely clean and tidy place too. Definitely recommend to both adults and children.

Andrew Morris

I recently visited Cacoullis, a local independent opticians, and had a great experience. The staff were friendly, approachable, and very knowledgeable. During my eye exam, the optometrist, Nasir, was thorough and professional, taking the time to explain each step and answer all of my questions. When it came to selecting frames, they were patient and provided excellent personalized attention. They helped me choose a pair that I love and that fit my needs perfectly. Overall, I highly recommend Cacoullis for anyone in need of exceptional eye care and personalized service.

Mrs Stewart

4 years ago

Great opticians and I would thoroughly recommend. Very efficient and professional service. Nasir is friendly, explained everything patiently and he inspires confidence in the testing process. Julie was also excellent and patient in fitting my new glasses. Overall, you feel like you are in very safe hands and you can have total confidence in this excellent optician's practice.